Challenge
Queues at the front desk and outside consulting rooms formed on the spot. Management could not identify what caused them or rebalance the load across front-desk windows and specialists.
What we did
- Built a .NET 8 backend on Postgres Pro and Vue 3 interfaces for staff and displays
- Integrated the queue with the hospital information system via REST
- Built a dashboard of waiting times, window and room throughput and peak hours
- Remotely configured software for 12 kiosks and displays; installation was done by hospital IT following our guide
- Deployed in containers on hospital infrastructure and trained front-desk staff
Outcome
Average front-desk waiting time fell by 30%. Window and doctor schedules are now adjusted to actual demand.