Challenge
Branches were served by three different vendors: requests got lost between them, medical system updates were installed without coordination, and nobody tested the backups.
What we did
- Ran an inventory and consolidated requests from all branches into one entry point
- Introduced an update policy for the medical system and 1C with test runs
- Set up database backups verified by a monthly restore test
- Support software and servers remotely on the Standard plan; hands-on work is done by a designated client employee
Outcome
The network has one accountable vendor. In 2024-2025 the first response to a ticket came in 12 minutes on average, and no front-desk software outage lasted longer than an hour.